Eastern Journeys' Booking Conditions - excluding
All reservations which are made direct with Eastern Journeys – Travels through China (hereinafter referred to as Eastern Journeys) are subject to these booking conditions issued on 1st January 2006.
A non-refundable booking deposit of US$100 per person or 10
percent of the cost of the total travel arrangements whichever
is the greater is required on the confirmation of any booking.
An e-mail or letter of confirmation will be sent to you on
receipt of your deposit and please check this carefully so
as to ensure there are no mistakes. The Confirmation will
list out all inclusions contained in the journey.
Once travel arrangements have been confirmed, an amendment
fee of US$ 25 per person will be charged for each amendment.
The balance of your payment is due no later than 30 days prior
to departure, unless otherwise advised. For bookings made
within 30 days of the date of departure payment must be paid
immediately on confirmation of the travel arrangements.
On occasions prices are increased and Eastern Journeys will
absorb any surcharges up to 5% of the total journey cost and
clients will be liable for the balance. If the surcharge is
over 10%, clients have the right to cancel the travel arrangements
and be given a full refund.
Cancellation by Client
Cancellation must be made in writing to Eastern Journeys and
will be subject to the following cancellation charges:
For journeys that include a cruise on the Yangtze River or
a visit to Tibet, Cancellation less than 30 days prior to
travel will incur a cancellation charge of 100 percent of
the total journey cost.
||More than 60 days prior to departure -US$100 per person
or 10 percent of the cost of the total travel arrangements
whichever is the greater
|| Between 60 and 31 days prior to departure - 25 percent
of the total cost
||Between 30 and 15 days prior to departure - 50 percent
of the total cost
|| Less than 15 days - 100 percent of the total cost
Unused Travel Services
No refund is possible for any service included in the price
of a travel arrangement that is unused.
Cancellation by Eastern Journeys
Eastern Journeys reserves the right due to unforeseen circumstances
to cancel any travel arrangements prior to departure. In such
an event a full refund will be offered.
When booking with Eastern Journeys the client understands
that Eastern Journeys often subcontracts ground arrangements
in China, Hong Kong and Mongolia to local companies and cannot
be held responsible for the conduct of these third parties.
The client accepts that Eastern Journeys is not liable for
any accident, sickness, injury, death, damage, loss, delay
or detention due to any conduct of these third parties or
for any unforeseen circumstances outside the control of Eastern
Journeys such as political instability, acts of terrorism,
insufficient medical facilities and forces of nature. The
client hereby agrees that any liability on Eastern Journeys'
part is limited to a maximum of the itinerary cost.
The tourism infrastructure in China and Mongolia such as
the standards of accommodation, transport, facilities and
hygiene are often less developed that what is traditional
in the clients' home country and the client acknowledges that
at times the itinerary, accommodation and transportation may
vary from the original itinerary due to local circumstances
that are beyond the control of Eastern Journeys and for which
Eastern Journeys cannot be held liable.
Travel documents and Inoculations
It is your responsibility to ensure that your travel documents
are in order. A passport with at least six months validity
after your intended departure from China or Mongolia is required
and the passport must have at least two empty pages.
Visas for entry to China are required by all nationalities
and Eastern Journeys does not arrange Visas and these costs
are not included in any travel arrangements. For visits to
Tibet Eastern Journeys' local office will process the Tibet
Travel Permit and this fee is included.
Eastern Journeys can assist with the arrangement of visas
to Mongolia though these costs will be separately and additionally
It is your responsibility to ensure that you have the correct
Eastern Journeys strongly recommends that each client is comprehensively
covered by travel insurance and for journeys that include
Mongolia or Tibet medical coverage that includes emergency
evacuation is suggested.
Requests and Special Assistance
Eastern Journeys will do its best to convey any special accommodation
requests to the hotel but these are strictly at the discretion
of the hotel and generally cannot be confirmed prior to departure.
If you require special assistance Eastern Journeys must be
advised at the time of booking and will make every effort
to provide the assistance that you require.
If you have any complaint whilst on the journey it must immediately
be brought to the attention of your local guide so that the
problem can be promptly resolved. Should the outcome be unsatisfactory,
the client agrees to telephone or fax Eastern Journeys so
it can intervene and assist the client.
Law of Contract
Any contract between Eastern Journeys and client is written
under Hong Kong law.
Updated on 27th October 2017