Eastern Journeys' Booking Conditions - excluding MICE bookings

All reservations which are made direct with Eastern Journeys – Travels through China (hereinafter referred to as Eastern Journeys) are subject to these booking conditions issued on 1st January 2006.

A non-refundable booking deposit of US$100 per person or 10 percent of the cost of the total travel arrangements whichever is the greater is required on the confirmation of any booking. An e-mail or letter of confirmation will be sent to you on receipt of your deposit and please check this carefully so as to ensure there are no mistakes. The Confirmation will list out all inclusions contained in the journey.

Amendment Fees
Once travel arrangements have been confirmed, an amendment fee of US$ 25 per person will be charged for each amendment.

Final Payment
The balance of your payment is due no later than 30 days prior to departure, unless otherwise advised. For bookings made within 30 days of the date of departure payment must be paid immediately on confirmation of the travel arrangements.

On occasions prices are increased and Eastern Journeys will absorb any surcharges up to 5% of the total journey cost and clients will be liable for the balance. If the surcharge is over 10%, clients have the right to cancel the travel arrangements and be given a full refund.

Cancellation by Client
Cancellation must be made in writing to Eastern Journeys and will be subject to the following cancellation charges:
1. More than 60 days prior to departure -US$100 per person or 10 percent of the cost of the total travel arrangements whichever is the greater
2. Between 60 and 31 days prior to departure - 25 percent of the total cost
3. Between 30 and 15 days prior to departure - 50 percent of the total cost
4. Less than 15 days - 100 percent of the total cost
For journeys that include a cruise on the Yangtze River or a visit to Tibet, Cancellation less than 30 days prior to travel will incur a cancellation charge of 100 percent of the total journey cost.

Unused Travel Services
No refund is possible for any service included in the price of a travel arrangement that is unused.

Cancellation by Eastern Journeys
Eastern Journeys reserves the right due to unforeseen circumstances to cancel any travel arrangements prior to departure. In such an event a full refund will be offered.

When booking with Eastern Journeys the client understands that Eastern Journeys often subcontracts ground arrangements in China, Hong Kong and Mongolia to local companies and cannot be held responsible for the conduct of these third parties.

The client accepts that Eastern Journeys is not liable for any accident, sickness, injury, death, damage, loss, delay or detention due to any conduct of these third parties or for any unforeseen circumstances outside the control of Eastern Journeys such as political instability, acts of terrorism, insufficient medical facilities and forces of nature. The client hereby agrees that any liability on Eastern Journeys' part is limited to a maximum of the itinerary cost.

The tourism infrastructure in China and Mongolia such as the standards of accommodation, transport, facilities and hygiene are often less developed that what is traditional in the clients' home country and the client acknowledges that at times the itinerary, accommodation and transportation may vary from the original itinerary due to local circumstances that are beyond the control of Eastern Journeys and for which Eastern Journeys cannot be held liable.

Travel documents and Inoculations
It is your responsibility to ensure that your travel documents are in order. A passport with at least six months validity after your intended departure from China or Mongolia is required and the passport must have at least two empty pages.

Visas for entry to China are required by all nationalities and Eastern Journeys does not arrange Visas and these costs are not included in any travel arrangements. For visits to Tibet Eastern Journeys' local office will process the Tibet Travel Permit and this fee is included.

Eastern Journeys can assist with the arrangement of visas to Mongolia though these costs will be separately and additionally charged.
It is your responsibility to ensure that you have the correct inoculations.

Travel Insurance
Eastern Journeys strongly recommends that each client is comprehensively covered by travel insurance and for journeys that include Mongolia or Tibet medical coverage that includes emergency evacuation is suggested.

Requests and Special Assistance
Eastern Journeys will do its best to convey any special accommodation requests to the hotel but these are strictly at the discretion of the hotel and generally cannot be confirmed prior to departure.

If you require special assistance Eastern Journeys must be advised at the time of booking and will make every effort to provide the assistance that you require.

If you have any complaint whilst on the journey it must immediately be brought to the attention of your local guide so that the problem can be promptly resolved. Should the outcome be unsatisfactory, the client agrees to telephone or fax Eastern Journeys so it can intervene and assist the client.

Law of Contract
Any contract between Eastern Journeys and client is written under Hong Kong law.

Hong Kong
Updated on 27th October 2017